Shipping & Delivery Policy

Effective Date: 1 JANUARY 2020

At Strident News, we are committed to providing our customers with timely and efficient shipping and delivery of our physical products. This policy outlines our shipping methods, delivery charges, dispatch times, and other relevant information to ensure a smooth experience for our customers.

Shipping

Standard Shipping Time:
Our standard shipping time is 5-7 business days. We strive to deliver your products faster than this timeframe; however, unforeseen circumstances beyond our control may affect shipping times. These circumstances include, but are not limited to:

Political instability in certain regions
Natural disasters
Global health crises (e.g., pandemics)
Delays in postal routes and shipping carriers

Express Shipping:
If you require faster delivery, please contact us at [email protected] to arrange express postage at an additional cost. We will provide you with options and associated fees for expedited shipping.

Delivery Charges

Flat Rate for Orders Under $100:
A flat delivery fee of $10.00 AUD will be charged for all orders under $100.00 AUD, regardless of whether the order is placed within Australia or internationally.
Free Shipping for Orders Over $100:
Orders totaling $100.00 AUD or more qualify for free shipping. This applies to both domestic and international orders.

Dispatch

Processing Time:
The average processing time, also known as dispatch time, is 10 business days. This time is required to prepare your order for shipment. Please note that dispatch time is separate from shipping time, and your order will only be shipped once it has been processed.
Order Tracking:
Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor the status of your shipment.

International Shipping

Customs and Duties:
For international orders, please be aware that customs duties and taxes may apply. These charges are the responsibility of the customer and vary depending on the destination country. We recommend checking with your local customs office for information regarding potential charges.
Delivery Time:
While we aim to deliver international orders within our standard shipping timeframe, delivery may take longer due to customs processing and local postal services. We appreciate your patience and understanding.

Changes to Your Order

If you need to make changes to your order, including shipping address adjustments, please contact us as soon as possible at [email protected]. Once your order has been dispatched, we may not be able to accommodate changes.