Refund, Repair, Replacement, & Change of Mind Policy

Strident News is dedicated to ensuring customer satisfaction and complies with global consumer laws. This policy outlines your rights and our responsibilities regarding refunds, repairs, replacements, and change of mind requests.

1. Your Rights

Your right to a refund, repair, or replacement will be assessed based on the evidence you provide to support your claim. We may request:

Photographic or video evidence.
Additional documentation as required.

We appreciate your understanding as we strive to ensure a fair evaluation process.

2. Refunds

Strident News will issue a refund if it is determined that your consumer guarantees have been breached. The following conditions apply:

Eligibility for Refund: Refunds are granted based on an investigation into the claim. If it is determined that the issue is due to a breach of consumer guarantees, you will be eligible for a refund.
Non-Eligibility: If our investigation reveals that you are responsible for the issue, we reserve the right not to issue a refund.

To request a refund:

Provide Evidence: Submit photographic or video evidence of the issue.
Submit Request: Email your evidence along with your order details to [email protected].
Response Time: We will respond to your request within 24-72 business hours.

3. Repairs

If your product is under warranty, Strident News will arrange for repairs at no additional cost. The following conditions apply:

Warranty Verification: You must provide proof of purchase to confirm that the product is still under warranty.
Liability for Damage: If it is determined that the damage was caused by misuse or negligence, the cost of repair will be charged to you.

To request a repair:

Evidence Submission: Provide photographic and/or video evidence showing the damage.
Submit Request: Email your evidence and order details to [email protected].
Response Time: We will investigate your claim and respond within 24-72 business hours.

4. Replacements

If your product is defective and eligible for a replacement, please follow these guidelines:

Eligibility Criteria: A replacement will be issued if the product is found to be defective and covered under consumer guarantees.
Liability: If it is determined that the defect was due to misuse, we reserve the right to deny the replacement request.

To request a replacement:

Evidence Submission: Provide photographic and/or video evidence of the defect.
Submit Request: Email your evidence along with your order details to [email protected].
Response Time: We will investigate your claim and respond within 24-72 business hours.

5. Change of Mind

Strident News typically does not offer refunds or exchanges for change of mind purchases due to the high costs associated with delivery and returns. However, in exceptional cases, we may offer a refund at our discretion.

Compassionate Circumstances: If you believe your situation warrants a refund due to compelling reasons, please reach out to us for consideration.

To discuss a change of mind request:

Contact Us: Email [email protected] with your request, including details of your situation and order information.
Consideration Process: Each request will be evaluated individually, and a response will be provided within 24-72 business hours.

6. Important Notes

Timeliness: Please report any issues within a reasonable time frame after receiving your product to ensure eligibility for refunds, repairs, or replacements.
Return Shipping Costs: If a return is necessary, the customer may be responsible for return shipping costs, unless otherwise stated.

Thank you for your understanding and cooperation. We value your business and are committed to ensuring your satisfaction with our products. If you have any questions or concerns, please don’t hesitate to reach out.